FAQ
At Road House Motorcycle Apparel, we aim to provide a smooth and transparent shopping experience. Below are answers to the most commonly asked questions.
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Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, eftpos, Google Pay, Shop Pay, and UnionPay.
Is my payment information secure?
Yes. Our website uses 128-bit SSL encryption and complies with PCI DSS standards to ensure your personal and payment information is fully protected.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email. If you do not see it, please check your spam or junk folder or contact us.
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Shipping & Delivery
Where do you ship to?
We currently ship within Australia only.
How long does delivery take?
Orders are typically processed within 0–2 business days and delivered within 2–7 business days depending on your location.
Is shipping free?
Yes. We offer free shipping on all orders within Australia.
Which carriers do you use?
We use trusted carriers such as Australia Post, DHL, and other reliable courier partners.
Can I change my shipping address after placing an order?
If your order has not been shipped, you may request an address change within 24 hours of placing your order by contacting our support team.
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Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
What condition must items be in for return?
Items must be new, unused, in original packaging with tags, and accompanied by proof of purchase.
How do I start a return?
To initiate a return, please contact us via email. Returns must be approved before sending the item back.
How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 10 business days to your original payment method.
Do you offer exchanges?
We do not offer direct exchanges. You can return the item and place a new order.
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Order Issues
What should I do if my order arrives damaged or incorrect?
Please contact us immediately if your item is damaged, defective, or incorrect. We will review the issue and resolve it as quickly as possible.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, please refer to our Refund Policy.
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General Information
Do you have a physical store?
Our business operates primarily online, but our registered business and location details are listed below for transparency.
Do you store my payment details?
No. We do not store full card details. Payments are securely processed by certified payment providers.
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Contact & Support
Business Name: Road House Motorcycle Apparel
Legal Entity: BIKERS GEAR AUSTRALIA PTY LTD
ABN: 60 151 282 978
Registered Address:
13 Cheryl Cres, Ferntree Gully VIC 3156, Australia
Business Location:
3/1861 Ferntree Gully Rd, Ferntree Gully VIC 3156, Australia
CONTACT DETAILS
Email: sales@road-house.com.au
Phone: +610432271608
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)